Customer accounts properly managed, without a full-time hire.
A part-time Customer Success function: account management, adoption, renewals and retention.
Book a callFor you if
You don't have a Customer Success team yet, or it is too small.
- Pace
- 1 to 3 days a week
- Duration
- 3 to 12 months
- Languages
- English, French, Spanish
What I do
A scope, deliverables, a timeline.
Every engagement is defined with you before it starts, then carried out independently, with your tools.
- 01
Account portfolio
Taking over a set of accounts agreed with you.
- 02
Check-ins
Regular conversations with your customers about their usage and needs.
- 03
Health score
A health indicator for each account, to know where to act first.
- 04
Renewals
Preparing renewal dates well in advance, with your sales team.
- 05
Monthly reporting
A monthly review of the portfolio and the actions taken.
More flexible than a hire
You choose the number of days per month and adjust it as you grow.
Processes that stay
The methods and tools put in place stay with your team when the engagement ends.
For which industries
Other services
Let's talk about your customers.
A first call to understand your product, your customers and what your team needs. Write to me and I'll get back to you quickly.
- By video call
- Or in person, in Lyon
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