I support your customers from the very first contact so they adopt your product, stay and recommend it.
Yuly Velasquez
Customer Success consultant
Services
Solid Customer Success, without creating a full-time role. Every engagement has a defined scope, deliverables and duration.
Designing and running onboarding so that every new customer adopts the product quickly and properly.
For you if
You are signing new customers and want to secure their first 90 days.
A part-time Customer Success function: account management, adoption, renewals and retention.
For you if
You don't have a Customer Success team yet, or it is too small.
Supporting the Spanish and Latin American customers of French and European companies, in their own language.
For you if
You have customers in Spain or Latin America, but no Spanish-speaking CSM.
Industries
Whenever your customers need to get started with a product, renew a contract or be supported over time, the same methods apply.
Software companies that live on subscriptions.
DiscoverEquipment manufacturers and industrial services, with maintenance contracts and key accounts.
DiscoverSchools, training providers and education technology companies.
DiscoverFrench and European companies selling in the Spanish-speaking world.
DiscoverMethod
Close, organised, thorough. I work independently, with your tools and at your pace.
Understand your product, your customers and what makes them stay, before proposing anything.
Clear, documented processes that your team can take over at the end of the engagement.
Track adoption, satisfaction and churn to make decisions based on data.
Spot the early warning signs and prepare renewals before an account becomes fragile.
Background
I'm Yuly Velasquez, a Customer Success consultant. Some ten years in customer relations have taught me one thing: a customer who is well supported from the first contact stays, grows and recommends you.
Every passenger is an experience to care for: service, sensitive situations, cross-cultural communication.
Structured, remote onboarding processes, with teams spread across Latin America.
Supporting international applicants, in Spanish, English and French.
Another question? Let's talk about it on a first call.
We agree together on a scope, deliverables and a duration. I then work independently, with your tools, and report back to you at an agreed pace.
B2B software and SaaS companies, manufacturers and mid-size companies with service contracts, education and training providers, and companies with customers in Spain or Latin America.
Both. I'm based in Lyon, France, and work remotely for Paris, the rest of France and Europe.
In English, French and Spanish, my native language. I support your customers in Spain and Latin America in their own language.
No. An engagement covers a specific scope and deliverables, not a like-for-like replacement. It leaves your team with processes it can take over.
A first call to understand your product, your customers and what your team needs. Write to me and I'll get back to you quickly.
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