New customers who adopt your product, quickly and properly.
Designing and running onboarding so that every new customer adopts the product quickly and properly.
Book a callFor you if
You are signing new customers and want to secure their first 90 days.
- Format
- Fixed-price engagement, per wave of new customers
- Duration
- 3 to 6 days per onboarded customer, depending on complexity
- Languages
- English, French, Spanish
What I do
A scope, deliverables, a timeline.
Every engagement is defined with you before it starts, then carried out independently, with your tools.
- 01
Onboarding plan
The steps, owners and goals for each new customer, agreed with you before kick-off.
- 02
Kick-off
A first meeting with the customer to set expectations and the timeline.
- 03
User training
Sessions so the customer's teams get up to speed with the product.
- 04
Adoption tracking
Usage monitoring during the first weeks, to spot and remove blockers.
- 05
Report
An end-of-onboarding review: what works, what is left to do, and the next steps.
Onboarding audit
An outside view of your current customer journey, with a report and an action plan.
Processes and tools
Playbooks, customer segmentation and automations in HubSpot or Intercom.
For which industries
Other services
Let's talk about your customers.
A first call to understand your product, your customers and what your team needs. Write to me and I'll get back to you quickly.
- By video call
- Or in person, in Lyon
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