Education and training
Institutions and learners supported from day one.
Schools, training providers and education technology companies serve varied, often international audiences. The quality of that support drives re-enrolments and recommendations.
Book a callYour challenges
What makes your customers leave or stay.
Many different users
Teaching staff, learners, administrators: each of them has to get to grips with your tools and programmes.
Back-to-school peaks
New customers and new students all arrive at the same time, just when teams are busiest.
International audiences
Applicants and partners who speak Spanish or English and need support in their language.
What I do
Onboarding, account management, retention.
Every engagement has a scope, deliverables and a duration agreed with you.
- Onboarding of the institutions and teams that use your solution
- Extra help during back-to-school peaks
- Support for your Spanish-speaking and English-speaking contacts
- Clear, documented processes that your team can take over
Matching services
Customer onboardingDesigning and running onboarding so that every new customer adopts the product quickly and properly.See the serviceFractional CSMA part-time Customer Success function: account management, adoption, renewals and retention.See the serviceSpanish-speaking Customer SuccessSupporting the Spanish and Latin American customers of French and European companies, in their own language.See the service
Other industries
Let's talk about your customers.
A first call to understand your product, your customers and what your team needs. Write to me and I'll get back to you quickly.
- By video call
- Or in person, in Lyon
Book a call
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