B2B software and SaaS

Subscribers who adopt your software and renew it.

A SaaS company lives on subscriptions, and therefore on customer retention. Customer Success takes care of it, from day one to renewal.

Book a call

Your challenges

What makes your customers leave or stay.

Adoption is too slow

New customers are slow to use the product, and the value promised at signing takes too long to show.

Churn nobody can explain

Customers leave without anyone really knowing why, or early enough to act.

Nobody full-time on the accounts

Founders and sales reps look after customers in between other priorities.

What I do

Onboarding, account management, retention.

Every engagement has a scope, deliverables and a duration agreed with you.

  • Structured onboarding for every new customer: plan, kick-off, training, adoption tracking
  • Management of an account portfolio, with a health score for each customer
  • Renewal preparation, well ahead of the due dates
  • Customer feedback passed on to the product team

Matching services

Customer onboardingDesigning and running onboarding so that every new customer adopts the product quickly and properly.See the serviceFractional CSMA part-time Customer Success function: account management, adoption, renewals and retention.See the service

Other industries

Manufacturing and mid-size B2B companiesEducation and trainingCustomers in Spain and Latin America

Let's talk about your customers.

A first call to understand your product, your customers and what your team needs. Write to me and I'll get back to you quickly.

  • By video call
  • Or in person, in Lyon
Book a call

Placeholder: booking link to be provided.

Write to Yuly

Your details are only used to reply to you. See the legal notice (in French).