Industrial customers supported and retained, long after commissioning.
Customer Success is not just for software. An equipment manufacturer or an industrial services company faces the same challenges: customer onboarding, satisfaction, contract renewals and key account growth.
Book a callYour challenges
What makes your customers leave or stay.
A fragmented relationship
Customer follow-up is split between after-sales service, sales administration and sales reps, with no dedicated function.
Maintenance contracts to renew
An installed base and recurring service contracts, whose renewal is often prepared too late.
Satisfaction measured from afar
Key accounts and foreign subsidiaries give little structured feedback.
What I do
Onboarding, account management, retention.
Every engagement has a scope, deliverables and a duration agreed with you.
- Customer onboarding on a piece of equipment or a service contract: getting started, training, customer portal
- After-sales follow-up and key account satisfaction
- Preparing maintenance contract renewals
- A Voice of Customer programme
- Support for the Spanish-speaking customers of your subsidiaries in Spain and Latin America
Matching services
Other industries
Let's talk about your customers.
A first call to understand your product, your customers and what your team needs. Write to me and I'll get back to you quickly.
- By video call
- Or in person, in Lyon
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