Customers in Spain and Latin America
Your Spanish-speaking customers supported in
Software, manufacturing or services: when your customers are in Spain or Latin America, supporting them in their language and in their time zone changes the relationship.
Book a callYour challenges
What makes your customers leave or stay.
Customers served in another language
Your Spanish-speaking customers are handled in French or English, for lack of a CSM who speaks Spanish.
A local hire out of reach
Hiring an employee in Spain or Latin America for your first accounts is costly and slow.
Time zones apart
Calls with Latin America often fall at the end of the day, or later.
What I do
Onboarding, account management, retention.
Every engagement has a scope, deliverables and a duration agreed with you.
- Onboarding and account management for Spanish-speaking accounts, in Spanish
- Your onboarding and training materials adapted to the market
- Time slots that suit Latin America
- Customer feedback passed on to your teams, in English or French
Matching services
Spanish-speaking Customer SuccessSupporting the Spanish and Latin American customers of French and European companies, in their own language.See the serviceCustomer onboardingDesigning and running onboarding so that every new customer adopts the product quickly and properly.See the service
Other industries
Let's talk about your customers.
A first call to understand your product, your customers and what your team needs. Write to me and I'll get back to you quickly.
- By video call
- Or in person, in Lyon
Book a call
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